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FAQ

Here we have tried to answer some of Frequently Asked Questions which might be helpful for your questions.
Account
Registery

Q : Do I have to register an account? Can I shop as a guest? 

A : No.You don`t have to create an account for shopping.You can create orders as a guest.

By creating an account; you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

Shipping
Dispatch & Prepare

Q : What is the dispatching time? When my order will be shipped? 

A : We will dispatch and prepare your order in same business day when we have the cleared payment than in first business day we will deliver package to carrier.

Estimated Delivery

Q : What is the estimated delivery time? When will I receive my order? 

A : The estimated delivery time is depending the country and selected carrier on your order.Please check Delivery Info page for details.

Tracking Order

Q : How can I track my order? Where can I find tracking number of my order? 

A : Once we deliver your order to carrier, we will send you the tracking number and carrier details.These also can be found in your order details.

Payment
Payment Methods

Q : How can I pay? Which payment methods do you accept?

A : You can pay with all Credit / Debit Cards, by Venmo or Cheque / Money Order.

Secure

Q : Is it secure to shop with my credit card? Do you collect my card details?

A : Sure.It is %100 safe & secure to use your credit.You will see lock icon at navigation bar which secure transactions with SSL certificate that enable 256-bit encryption.

We do never collect and see your card details.We are integrated to Square end-to-end payment processing system.

Wholesale
Wholesale Account

Q : What is Wholesale Account? What are the benefits? 

A : While registering an account if you select business account type; once you get account confirmation you will be able to attain wholesale prices according to your account stage.

Minimum Order

Q : Is there minimum order for wholesale trading? What is the minimum order amount?

A : Yes to keep it fair we apply minimum order amount which is $1500 at once.

Wash & Care
Wash & Care
Not Translated