Handling & Dispatching
Once an order is placed and clear payment is confirmed we will dispatch and inspect the item(s) and pack carefully and submit in one business time courier agenct.
Delivery Policy Regarding Shipping
Delivery of products is done to all the postal addresses in the world. However, there are certain countries in which we do not operate which will be notified if an order is placed from that country. The list of countries where we operate is subject to change with respect to amendments of laws of the country. Anatoliacollection.com have contracted third parties for shipping the products. Anatoliacollection.com have tie-ups with reputed international courier companies such as DHL, TNT, FedEx, UPS etc. Since these agents do not deliver to P.O. Box address, therefore we request the users to give full address along with the zip code of the area. Please note that residential shipments to some countries will be left at door if someone is not available at delivery address to receive the package or no one answers the doorbell. Anatoliacollection.com is not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Most of the countries have 5 day work culture, therefore no delivery is made during the weekends in those countries. Also, in many Islamic countries Friday`s are considered normal off days. Our courier partners don’t operate on Saturdays, Sundays and on public holidays, thus, no shipments will be despatched from the store on these days.
On a special request we can try to organize dispatch on Saturday, if possible. However we don’t encourage it. The delivery of products are made during the normal working hours of the courier companies, which could vary in country to country.
Shipping rates are based on product and may differ for different items and country to country. The more the number of products, the less will be the cumulative shipping cost. Anatoliacollection.com always strive to offer our customers the lowest shipping charges possible, which are transparent and fair. Please note that shipping companies determine shipping charges based on the package weight. As per courier companies’ standard, the weights of the products may rounded up to the nearest 500 grams as per the policy of the courier agents.
We offer three shipping options – economy delivery, standard delivery and preferred delivery. The preferred delivery ensures delivery at the earliest and it is assured from our end. The preferred delivery costs are over and above the standard delivery charges. The economy delivery is the cheapest option but it could be slower and is advisable for bulk items. Please choice appropriate option of shipping as per your need. You can contact our customer service during working hours in EU time zone.
We are offering up to %70 off combined shipping discount for each additional same kind of items on your orders.Once you add the items you like to order at checkout step you can notice the weight based shipping system will calculate and apply discount depending your delivery country selected.
Timeline of delivery
Anatoliacollection.com ship all the products from Turkey by the fastest route possible based on the selected shipping option. The delivery by the courier partners vary across countries.
In Transit Risk
The risk of goods in transit is born by the Anatoliacollection.com. However this risk gets transferred once the goods are delivered to customer’s address. The company takes no responsibility for any kind of damage or loss of goods after being left at the destination.
Once an order is placed and dispatched to the courier agency, an automated mail is sent to the you which contains the details of the shipment such as courier partner’s website, courier tracking number and the estimated delivery date. These tracking number gets activated within 24 hours of the despatch of goods. You can track your orders in courier partner’s website or after logging into your account at our website.
VAT & Custom Duties
Please note that if there are any customs or duties applicable for the ordered items, it would be billed separately to the customer by the courier company at the time of delivery. The duties and taxes are not a part of the customer’s payment made to Anatoliacollection.com for the ordered products.
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of various countries and must be paid directly by you. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. Anatoliacollection.com have no control over these charges and cannot predict whether they will occur, as policies vary country to country. They are completely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Times to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.Since, Anatoliacollection.com value to our customer, some benefits such as some store credit can be awarded for future orders, etc. on a case to case basis only.
If, for any reason, there is going to be a delay in shipping because an product is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail.
Address Change Requests
Once an order is placed, you don’t encourage to make any alterations. However, address alteration request may be accommodated within 48 hours of placing the order or before the product dispatched by us, whichever is earlier. You may send your alteration request to our customer care.
Multiple Address to an Order
Unfortunately, this option is not available at this moment. However, if you want to send the product to different addresses, you can place multiple orders.